bojoko FAQ
Users signing up for bojoko ask questions across a wide range of topics — from how to verify their identity and make a first deposit, to understanding the rules of live-dealer blackjack, to managing their account settings and handling payment issues. Our FAQ addresses the most common enquiries our support team receives.
This page resolves straightforward questions about account registration, payments via DANA, e-wallet, mobile banking, local payment, and online payment, game mechanics, weekly offers, and account security. If your question is not answered here, or if you need immediate help, contact our support team via in-app chat or email — we respond in English and Indonesian.
For detailed information on your legal obligations when using bojoko, read our jurisdiction noticeFor the full terms governing your account and our services, see our account terms and privacy policy
What you'll find in this FAQ
- Account and registrationhow to start, KYC verification, password recovery, and multi-account policy
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and regional banks; troubleshooting failed deposits
- Games and offerslive-dealer tables versus slots, weekly cashback mechanics, and game rules
- Security and supportaccount controls, multilingual help, service availability, and jurisdiction notice
The answers below cover the topics our bojoko users ask most often. Each answer is concrete and references the relevant payment methods, step counts, and timeframes. Read through, and if you need more help, our support team is ready.
Account and registration
No. Each person is allowed one bojoko account only. We enforce this policy during registration — your national ID number is cross-checked against our records to ensure no duplicate accounts exist under your name. If you attempt to create a second account, we will detect it during identity verification and refuse registration. If you already hold a bojoko account and need to update your email, phone number, or password, contact our support team instead of creating a new account. Multiple accounts violate our terms and may result in permanent account closure and forfeiture of funds.
If a deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet) does not complete, check your bank or e-wallet app first — the transaction may have been declined on their end. Your bojoko account will not be credited if the payment fails. Once you confirm the transaction failed, wait a few minutes and try again with the same or a different payment method. If the issue persists, take a screenshot of the error and contact our support team with details — we will investigate and advise next steps. Do not attempt the same transaction multiple times in quick succession, as this may trigger fraud alerts.
Payments and transactions
We support deposits across a broad range to accommodate different user needs. The exact minimum and maximum depend on your payment method. E-wallet deposits via mobile banking, local payment, online payment, and e-wallet typically allow flexible minimums and can accommodate larger amounts up to your wallet limit. Bank transfers via mobile banking, local payment, online payment, and e-wallet are similarly flexible. mobile banking and local payment support variable ranges. To see the exact limits for your chosen payment method, check the deposit page during checkout — limits are displayed clearly. If you have questions about limits for a specific method, our support team can confirm current ranges.
Our weekly cashback is a recurring offer that credits a percentage of losses back to your account once per week, usually on a fixed day. To qualify, you must meet a minimum activity threshold — typically a set number of game rounds or a minimum wagered amount during the week. Cashback is calculated automatically and credited directly to your bojoko account balance, with no manual request needed. The exact percentage and threshold are shown on our promotions page. Cashback is subject to terms — read them carefully. If you believe your cashback was not credited, contact our support team with your activity summary, and we will investigate.
Games and offers
Live-dealer tables — blackjack, roulette, baccarat, and Dragon Tiger — feature a real dealer on camera, streamed to your screen in real time. You interact with the dealer and other players via chat, and outcomes are determined by physical cards or the wheel. Slots — such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways — are automated games where you spin reels or watch outcomes governed by random algorithms. Live-dealer games feel social and are better for players who enjoy interaction; slots are faster-paced and require less decision-making. Both are available on bojoko via desktop and mobile, with low-data streaming options for mobile users on slower connections.
Security and support
We provide tools to help you manage your account security and personal settings. You can change your password from your account settings at any time. You can update your registered email and mobile number to keep your contact details current. You can review your transaction history, including deposits and withdrawals, and export statements if needed. You can also contact our support team to request account recovery if you forget your password — we verify your identity via email or phone before issuing a reset link. We do not provide account preferences, spending caps, or account controls — account management is your responsibility. If you have concerns about your account activity, reach out to our team immediately.
Our bojoko support team responds in English and Indonesian. You can reach us via in-app chat, email, or our support ticketing system. Response times are standard during business hours across your region — we do not guarantee 24/7 availability, and during peak periods (such as Liga 1 match days or major holidays like Idul Fitri and Idul Adha) there may be longer waits. We aim to resolve straightforward queries within a few hours and more complex issues within one business day. For urgent account security concerns, use in-app chat to flag your issue as high priority.
bojoko services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are solely responsible for verifying that access and use of bojoko comply with the laws of your own jurisdiction. We operate across supported regions in Southeast Asia, but we make no claim that bojoko is legal in every country or region. For full details on service availability and your jurisdiction, read our jurisdiction noticeIf you believe you are in a jurisdiction where our services are not available, do not access bojoko.